Phantom Screens Reviews

Real-life reviews from Phantom fans.

We’re here to make you happy. To prove it, we’re sharing our customer reviews right here where you can see them.

Latest product reviews from feefo

4.8 / 5

Based on 221 reviews over the past year

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DoorUnits

Customer Service ++
Product Rating ++

Service rating : Excellent service and instillation done correctly.
Product : The screens are working as advertised - no problems.

DoorUnits

Customer Service ++
Product Rating ++

Service rating : Quick installation great product and priced well
Product : same as first reply Thanks

DoorUnits

Customer Service ++
Product Rating ++

Service rating : Very professional in every aspect. Returning calls and installation.
Product : Great addition to a set of French doors

DoorUnits

Customer Service ++
Product Rating ++

Service rating : Preinstallation visit was comprehensive and personnel were very experienced. My needs were unique in as much as I wanted no lower track for the retractable screen door. Installation went smoothly, and the wood grain finish matched my mahogany door frame exactly. I am very pleased with the operation of the screen door and Phantom overall
Product : I wanted a quality product. You get what you pay for.

DoorUnits

Customer Service ++
Product Rating ++

Service rating : Doug w/ Argenta Screens made the process easy & enjoyable. He provided great customer service by completing the install while we were out of town & keeping us posted once the job was completed. Such a trustworthy & honest person. I will recommend Doug to all of my neighbors!
Product : Both doors look beautiful and function seamlessly.

DoorUnits

Customer Service ++
Product Rating ++

Service rating : Janice and Kayla are knowledgable and pleasant to talk to. Janice provided samples and answered all my questions and Kayla worked with me on a billing issue to my satisfaction. Johnny who installed my 3 screen doors was conscientious and very thorough. My hats off to the whole team!
Product : Phantom Screens is everything I wanted and expected

MotorizedUnit

Customer Service --
Product Rating ++

Service rating : I never received service directly from Phantom.
Product : Convenience and privacy are key

MotorizedUnit

Customer Service ++
Product Rating ++

Service rating : Installers were great!
Product : Works well, happy with it.

DoorUnits

Customer Service ++
Product Rating ++

Service rating : Everything was great from calling and setting up the appt, through to the install. Very happy! The people at phantom were very friendly & helpful. They did not rush me on the phone with my questions. they were knowledgeable and explained the different door/door handles.
Product : Phantom makes a high quality screen that we are very satisfied with. We replaced our old one with a new one, with the latch close and lock. The installer was very efficient and friendly. They have a great warranty on the door and track which gives us peace of mind if anything should ever happen.

DoorUnits

Customer Service ++
Product Rating ++

Service rating : tout c'est très bien dérouler de l'appel téléphonique a la rapidité du service
et l'installation parfaite. Je me ferai un plaisir de vous référer
Merci
Product : j'ai déjà dit tout ce que j'avais a dire.

DoorUnits

Customer Service ++
Product Rating ++

Service rating : great product great service.....works like a charm!
Product : screen door is perfect and it lokks awesome!

DoorUnits

Customer Service ++
Product Rating ++

Service rating : The Phantom representative came out quickly, measured, and the door was ready before promised. Installation was quick and very well done. I love the screen door...so much better than I ever expected.
Product : Love my new Phantom Screen Door!

DoorUnits

Customer Service ++
Product Rating ++

Service rating : It looks great and works well.
Product : It looks great! Does not change the look of my front door!

DoorUnits

Customer Service ++
Product Rating ++

Service rating : Installed after removing old screen door and went smoothly.
Wondering when I will get the warranty on it. Please send soon. Have called several times about it and did it online but no response. Why?
Product : Love the warranty and the ease of use. Love that it rolls back and not in way.
Trust the paper work for warranty is coming soon!


On 27-Sep-2023 the customer added:
Waiting to hear from you how to set up warranty. Thank you!

See this exchange on Feefo

DoorUnits

Customer Service -
Product Rating +

Service rating : We love our screen door but your service was poor. From the time we requested the door to the actual installation was almost 3 months. We also ordered a screen door with a lock but did not receive one. Unsure of where the lack of communication happened. We finally, settled on a screen door with no lock, as we were unwilling to wait any longer. The actual installer, named Colin, was efficient and personable.
Product : Our screen door looks amazing and works well.

DoorUnits

Customer Service ++
Product Rating ++

Service rating : They were very polite, installed the screen doors and adapted them to our existing doors.
Product : We are very happy with our new screen doors !

DoorUnits

Customer Service -
Product Rating ++

Service rating : See the note I left on the review I just sent to you
Product : We love the screen door. The latch is very sturdy, it fits very well and slides easily. We have used the silicone spray left for us to keep the tracks gliding freely. We are very much enjoying the cross through breeze. we now get in our house.

MotorizedUnit

Customer Service ++
Product Rating ++

Service rating : The installers re friendly and communicative. They actually think though a problem. The replacement screen went up without problem. It was the finishing og the track that was tricky but in the end the look was neat and clean. The screen travel up and down without any problem and keep the birds and insects at bay.
Product : The screens move quietly and steady. Easy to use the control . I can keep all the screens down or use just one

DoorUnits

Customer Service ++
Product Rating ++

Service rating : The installer was pleasant & went over proper operation & do not do,s . Also suggested that if we were moving large objects in or out to phone him & he would remove & re install @ no charge . could not ask for more !!
Product : Phoned the dealer one day & made an appointment . The next day showed as promised ; installed the screen . This experience was seamless & pleasant . You find this rarely in the world we live in . I would refer this business & this product to anyone that asked .

DoorUnits

Customer Service ++
Product Rating ++

Service rating : Scheduling was simple, installer arrived on time, completed the task promptly and cleaned up after himseld as he went along. Professional, thoughtful and courteous.
Product : We have used this product before, we are sold on the performance and realibiltiy, so for no complaints!

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