Products FAQs
We've got you covered: there are the questions we get most often.
Unlike traditional fixed screens, retractable screens remain out of sight until you need them. They retract into a discreet housing when not in use—preserving your view as well as your home’s décor.
You can contact your local authorized Phantom distributor for a quote.
Absolutely. Just follow the link below and enter your zip or postal code.
Warranty FAQs
We've got you covered: there are the questions we get most often.
Our warranty is the best in the industry. If you have problems with our screens, we want to get them fixed for you right away.
Our limited lifetime warranty covers the screen components (not including the mesh) to the original purchaser for their lifetime in their home. As a bonus, we also include a labor warranty that covers the delivery and installation of the warranted components for the first 24 months.
“Limited” means that our warranty doesn’t cover every single component. For instance, the mesh is excluded. But all of the warrantied components are guaranteed for life to the original purchaser of the product.
Lifetime means for life. Your life, if you’re the original purchaser of the screen. In other words, your children can inherit your Phantom screens, but not the warranty.
Maintenance FAQs
We've got you covered: these are the questions we get most often.
The maintenance is minimal. Because the screens are retracted when not in use, they stay in their housings during wet and cold weather.
We recommend cleaning the screens once or twice a season to eliminate any small dust particles in the mesh: upon first use after winter is over, and at the end of the busy summer season. Use mild detergent and water to wipe them down gently.
Finally, regularly lubricating the tracks with Phantom’s greaseless silicone spray will ensure that the screen operates smoothly. (Note that this is a special type of dry silicone specifically intended for the screen, and using any other type of lubricant (e.g. WD40) could damage your screen.)
Contact your local Phantom rep. Fixing or replacing the screen yourself will negate the warranty.
Phantom’s screens are designed to blend in with your décor and become part of your home. Our warranty covers the screens for the original purchaser and for the lifetime of the home. Removing your screen would negate your warranty.
To get support for your professionally installed screen, please contact your local authorized Phantom Screens expert at 1-888-PHANTOM.
Remember that our silicone spray is a special type of dry silicone specifically intended for the screen, and using any other type of lubricant (e.g. WD40) could damage your screen.
